Matrix Support

Notes for March 18, 2021

The following notes will NOT pertain to all customers as we are rolling out the functionality in smaller segments until everyone has it enabled. You will see this same release note multiple times in the future on the days that we enable each batch. Your Success Manager will have reached out to each group ahead of time to let you know when this functionality will be enabled. Please let us know if you have any questions. Thank you!


Multi-Stage Accounts

Have you ever had to create a prospect account for an existing billing account with just a slightly different name so that you could continue working the business for an additional Outlet or two? Did a coworker claim an account that you were actively working on without realizing it? Do you wish you could better streamline reassignment requests when salespeople leave the company and new sellers take on  the relationship? We think we've solved this kind of problem for you now…

  • Salespeople can continue prospecting on an existing billing account without the need of such workaround as creating a new account with a slightly different name. Your Billing and Prospect outlets sit side by side and tell you the full story of the Account now on a single profile without the need to navigate to multiple places.  Note that initial clean up is likely necessary to merge Accounts that previously fit this description.
  • Because Accounts can now have Prospect Outlets alongside the Billing Outlets, we wanted to give this new classification a name. This is called an Upsell Account. Like a Billing Account it has at least 1 billing outlet, and like a prospect account, it has at least one claimed outlet that is not billing in the Account Stage. This is in addition to Billing (all outlets are billing), Prospect (all outlets are prospect), and Lead (all outlets are lead) Account Types that exist today. Account Type filters have been updated to include this for you.
  • This process eliminates what some users have come to hear and call "Zero Billing Accounts". This typically happens when a billing account is recognized but for whatever reason in the future, all billing is removed for the account. The easiest example is from a total cancellation on new business. This account would, historically, be hidden from view on the account list. We never liked that solution. Those accounts will now revert back to Prospect so that you and your peers can continue to see that the account is still owned by the original salesperson and hopefully eliminate any attempts at claiming business that wasn't visible to everyone.
  • The Account Profile has a new workflow with the Request Outlets tab allowing salespeople to request Outlets from other salespeople that might be selling the same account. This is a very common scenario when a salesperson leaves the company and another AE picks up the account, but the manager may have forgotten to reassign the old account to the new AE. The Salesperson can now take ownership of this and request the reassignment from the manager. Additionally salespeople can find any Outlets that nobody is selling and are ripe for the picking right from the same place! All requests can be viewed from the Prospecting page if you find a manager is not responding as quickly as you might like, and all Managers use the same page to complete the reassignment requests as well as approve leads. There is even a helpful count added to the navigation for items that need your attention!
  • All requests are automatically sent out to your manager(s). You won't need to pick and choose which person to submit a request to whether it's to approve a lead or request an outlet be reassigned. This is because behind the scenes we have determined the likely managers responsible for making these decisions and already assigned the task to them! Will it be perfect right out of the gate? Not in all instances, but it's a very easy change if the right manager isn't in the loop or another manager shouldn't be a part of the process and we know that it will save a lot of effort and needless thinking in the future.
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