Matrix Support

How to Clear Your Browser's Cache and Cookies

Many browser related problems can be fixed by clearing your cache and/or cookies, but it's important to know how each impacts your browser before you delete them.  Your web browser's "Cache" is a place where information is stored which helps webpages load faster. "Cookies" are small pieces of information stored on your computer which save web site customization. 

-Clear your cookies to fix - Sign-in problems (not being able to sign-in, not being able to stay signed-in) and error messages about setting user cookies. Keep in mind - Clearing your cookies will delete all web site information stored in your browser (passwords, sign-in information, site-specific preferences, etc). 


-Clear your cache to fix - Pages that hang, freeze, don't finish loading, or contain old content, and online applications (like games) that don't respond. 

Internet Explorer

1.Select Tools | Internet Options.

2.Under Browsing history, click Delete.

3.Select the following checkboxes:

- Temporary Internet files and web site files 
- Cookies and web site data 

4.Click Delete.

5.Click OK.

6.Close and restart your browser.

- Using a Microsoft Surface tablet? If so, please refer to Microsoft's support pages. 


 Chrome

1.Select the Tools icon | Settings.

2.Click Settings.

3.Click Show advance settings.

4.Under Privacy, click Clear browsing data.

5.Select the following checkboxes:

- Empty the cache
- Delete cookies and other site and plug-in data

6.Click Clear browsing data.

7.Close and restart your browser. 


Firefox

1.Select the Tools icon | History

2.Click Clear Recent History.

3.In the Time range to clear drop-down menu, select Everything.

4.Next to Details, click the down arrow .

5.Select the following checkboxes:

- Cookies 
- Cache 
- Active Logins 

6.Click Clear Now.

7.Close and restart your browser.


Safari

1. Select the Safari/Edit icon (a gear icon)| Reset Safari.

2.Select the following checkboxes: 

- Clear history

- Remove all web site data 

3.Click Reset.

4.Close and restart your browser.



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